Privacy Policy

Privacy Policy2018-05-23T14:15:41+00:00

Please read this privacy notice carefully as it sets out how ABC Leisure Group use your personal information.

If you have any questions about this policy, or do not agree with it, please contact us by email; info@abclg.com or in writing; Customer Services, ABC Leisure Group Limited, Lowesmoor Wharf, Worcester, WR1 2RS

What does this policy apply to?

This policy covers all information we hold about you, however it is obtained. The complex nature of ABC Leisure Group means that there are different points in our interactions when we collect information, for example when you browse our website, enquire about or book a holiday / day boat /holiday let, arrange a mooring, have repair work carried out, take a break on one of the boats we manage, when we build a boat for you, if we manage a boat for you, if you call our booking office or administration office or if you sign up to our marketing communications and / or enter competitions.

What information do we collect and why?

Different information is collected depending on what you want to do and the ways we interact. Below we tell you how we use the information depending on what you do, along with the legal grounds we have to use the information.

Information collected when you use ABC Leisure Group maintained social media, including our websites

Browse websites (cookies)

Information Collected – Please see separate cookie policy

Used For – Please see separate cookie policy

Legal Basis – Legitimate interests of ABC Leisure Group to help us improve our services.

Searching for a day or holiday hire boat

Information Collected –

  • You and your crews details
  • Start Marina
  • Arrival and Departure Days
  • Boat Required
  • Will you be bringing pets

Used For – We only request the information needed to provide availability and pricing details relating to your search while you are making a search

Legal Basis – Preparing to enter into a contract at your request. So we can make sure we can complete the performance of the contract we require you to provide the information.

Enter a Competition

Information Collected – When you enter a competition we will collect your name, address and contact details

Used For – To enable us to administer the competition and contact you if you have won.

Legal Basis – Legitimate interests of ABC Leisure Group in running competitions and other similar promotions.

Enter a competition and giving consent to receive marketing

Information Collected – When you enter a competition and give your consent to receive marketing we will collect your name, address and contact details

Used For – Sending you direct marketing via the channels you have given consent for.

Legal Basis – Consent – Where consent is the only legal basis for processing information you have the right to withdraw consent at any time. If you do withdraw your consent we will not process the data further.

Sign up to a newsletter and/or marketing communications

Information Collected – When you sign up to one of our newsletters or for marketing communications we will collect your name, address and contact details.

Used For – Sending you direct marketing via the channels you have given consent for.

Legal Basis – Consent – Where consent is the only legal basis for processing information you have the right to withdraw consent at any time. If you do withdraw your consent we will not process the data further.

ABC App

Information Collected – When you download or opted for the App we will create a personalised app using:

  • Name
  • Crew details
  • Holiday date
  • Holiday location

Used For – To provide you with additional and helpful information to help you enjoy your break.

Legal Basis – Consent – Where consent is the only legal basis for processing information you have the right to withdraw consent at any time. If you do withdraw your consent we will not process the data further.

Information collected when you make a booking for a holiday/day boat hire/canoe hire/bicycle hire

Making A Booking

Information Collected – When you make a booking we will need the following information as a minimum:

  • Your Name
  • Postal Address
  • Email Address
  • Telephones Number(s)
  • Age
  • Crew Details
  • Arrival and Departure Dates
  • Marina start location
  • Pet details
  • Financial details for payment

Used For – The information we collect is the minimum required to enable us to provide you with the booking and comply with the legislative / navigation authority rules. We will not be able to make the booking without this information.

Legal Basis – Performance of a Contract

Holiday History

Information Collected – History of your past breaks for you and your party.

Used For – We will keep a record of the holidays taken by you and your crew. This will enable us to offer you relevant services and product recommendations as well as allowing you your loyalty discount. This information will only be kept for 7 years.

Legal Basis – Legitimate interest of ABC Leisure Group to continue to offer better customer service; to offer loyalty discounts and allow you to rebook quicker in the future.

Crew Details

Information Collected – We are required to collect details of your crew to comply with boat licencing requirements. Information required includes:

  • Name and address of your crew
  • Ages of your crew

Used For – This information is required to comply with the rules of providing the holiday and the safety of your crew.

Legal Basis – Performance of contract and health safety / best practise and to comply with navigation authority rules relating to hire boat licenses

Information collected while you are on your break

Check In

Information Collected – When you arrive we will re-confirm your crew detail, collect a mobile phone number(s) for contact during your break, one person (usually the booker) will be designated captain and one designated crew member.

Used For – This information is required to comply with the rules of providing the holiday and the safety of your crew.

Legal Basis – Performance of contract and health safety / best practise.

Security On Site

Information Collected – Where Installed

Used For – CCTV is used across the marina to ensure guest and employee safety. Where necessary the footage may also be shared with the authorities for law enforcement purposes.

Legal Basis – The legitimate interests of ABC Leisure Group to ensure the safety of guests, visitors and employees. To defend our legal rights and assist with law enforcement.

Contact while you are on a break

Information Collected – We may need to contact you while you are away from the marina. This could be for emergency purposes, to update you on navigation changes or if we receive complaints from members of the public.  The information we will collect will be:

  • Your name
  • Crews names
  • Mobile telephone number(s)

Used For – We will let you know if you cannot complete your intended journey or if we receive a complaint about your conduct. You may contact us in case of an emergency which we will respond to.

Legal Basis – Performance of contract and to ensure the safety of guests, and employees.

Contacting the admin / booking office / marina

Information Collected – If you contact the admin or booking office the minimum information we will collect is:

  • Name
  • Booking reference
  • Contact details
  • Nature of enquiry

Used For – The information is used to resolve your query or enquiry and to resolve any complaints.

Legal Basis – The legitimate interests of ABC Leisure Group to provide customer services and appropriate responses to your query.

Incident during your break

Information Collected – If there is an incident while you are on a break we will need to investigate and may collect:

  • Names of party on board
  • Names of any witnesses
  • Contact details

Used For – To understand the root cause of any incidents to allow us to resolve any issue. We may pass these details to authorities or insurance companies

Legal Basis – The legitimate interests of ABC Leisure Group and to protect our legal rights.

Post Break

Completing the customer service questionnaire

Information Collected – Once your break is complete we may send you a customer service questionnaire using the email address collected as part of the booking process via a third party. The third party will not use your details for anything else.

Used For – We collect this so that we can provide feedback to the relevant departments about the service we have provided.

Legal Basis – The Legitimate Interest of ABCLG in monitoring our service levels to ensure guests have a trouble free and relaxing break.

Send future holiday brochures

Information Collected – We may use your booking details to send you future holiday brochures.

Used For – To send you future brochures to enable you to book future holidays

Legal Basis – The Legitimate Interest of ABCLG to inform previous guests of holiday availability and any early booking discounts.

Other Business Activities

Mooring With Us

Information Collected – If you moor with us you will need to complete a mooring agreement and we will collect the following date:

  • Name
  • Address
  • Postcode
  • Email
  • Telephone Number(s)
  • Boat Name and length
  • CRT number
  • Insurance Details
  • Boat Safety Certificate details

Used For – The information we collect is the minimum required to enable us to provide you with a mooring and comply with the legislative / navigation authority rules. We will not be able to provide a mooring without this information.

Legal Basis – Performance of a Contract.

Mooring Newsletter

Information Collected – We will send you a newsletter twice a year using your email address or postal address. We may also contact you occasionally to tell you about things which may impact upon your mooring.

Used For – This is to keep you informed of any developments which may impact upon your moorings, for example on planned works, or reminders of rules contained within the mooring agreements. We will also let you know of any current offers available in relation to your boat and offer advice dependent on the season.

Legal Basis – The legitimate Interests of ABC Leisure Group to provide customer services and ensure ongoing compliance with the mooring rules.

Canal Boat Club Newsletter

Information Collected – In order to administer your membership we hold the following data:

  • Name
  • Address
  • Email
  • Membership Number
  • Telephone Number(s)
  • RCI Number

Used For – The information is used to manage and administer your membership of Canal Boat Club, including exchanges with other resorts. ABC engage Abacus Limited as a data processor to administer the club. Abacus Limited match the security measures of ABC as the data controller.

Legal Basis – Performance of a Contract

Direct Debit

Information Collected – ABCLG are a sponsored direct debit originator. We offer direct debit payments for holidays, Canal Boat Club Membership and Moorings. We hold the following data:

  • Name
  • Bank
  • Sort Code
  • Account Number

Used For – To enable ABCLG to collect funds to provide the relevant service under the terms of the direct debit guarantee.

Legal Basis – Consent – Where consent is the only legal basis for processing information you have the right to withdraw consent at any time. If you do withdraw your consent we will not process the data further.

Boat Building

Information Collected – If you enter into a construction agreement to have a boat built we will hold the following data:

  • Name
  • Company Name (where applicable)
  • Address
  • VAT Number

Used For – The information we collect is the minimum required to enable us to provide you with a new boat. We will not be able to provide a mooring without this information..

Legal Basis – Performance of a contract

Management Agreement

Information Collected – If you want ABC to manage your boat we will collect the following information as a minimum:

  • Name
  • Company Name (where applicable)
  • Address
  • VAT Number

Used For – The information we collect is the minimum required to enable us to manage the boat on your behalf.

Legal Basis – Performance of a contract

Boat Maintenance

Information Collected – Other than minor repairs which will be processed as a till sale we may collect the following data:

  • Name
  • Address
  • Email
  • Phone number(s)
  • Boat Name and length

Used For – The data collected will enable us to raise an invoice to you rather than issue a till receipt.

Legal Basis – Performance of a contract

Registered Dealer in Controlled Oils (RDCO)

Information Collected – To enable us to sell you red diesel we will collect as a minimum:

  • Your name
  • Boat Name or vehicle registration
  • Address

Used For – The data we collect enables us to comply with legislative requirements of a registered dealer in controlled oils

Legal Basis – Performance of a contract

Brokerage

Information Collected – In order to buy or sell a boat through our brokerage operation we will collect as a minimum:

  • Name
  • Address
  • Email
  • Telephone Number(s)
  • Proof of Ownership
  • Proof of identity
  • Relevant Finance details

Used For – The data we hold allows us to act as a broker for the sale or purchase of a second hand craft

Legal Basis – Performance of a contract

Third Party Incidents

Information Collected – If there is an incident while you are on a break we will need to investigate and may collect:

  • Names of party on board
  • Names of any witnesses
  • Contact details

Used For – To understand the root cause of any incidents to allow us to resolve any issue. We may pass these details to authorities or insurance companies

Legal Basis – The legitimate interests of ABC Leisure Group and to protect our legal rights.

Third Party Data

Catalink

Information Collected – If you request a brochure from Catalink they will send us:

  • Email Address
  • Name
  • Postal Address

Used For – Sending the brochure you have requested

Legal Basis – Consent – Where consent is the only legal basis for processing information you have

Hoseasons

Information Collected – Hoseasons take bookings on behalf of ABC Leisure Group. They will send us:

  • Your Name
  • Postal Address
  • Email Address
  • Telephones Number(s)
  • Age
  • Crew Details
  • Arrival and Departure Dates
  • Marina start location
  • Pet details

Used For – The information we collect is the minimum required to enable us to provide you with the booking and comply with the legislative / navigation authority rules. We will not be able to make the booking without this information.

Legal Basis – Performance of a Contract

Other Agents such as Airbnb

Information Collected – Agents take booking on behalf of ABC Leisure Group. They will send us:

  • Your Name
  • Postal Address
  • Email Address
  • Telephones Number(s)
  • Age
  • Crew Details
  • Arrival and Departure Dates
  • Marina start location
  • Pet details

Used For – The information we collect is the minimum required to enable us to provide you with the booking and comply with the legislative / navigation authority rules. We will not be able to make the booking without this information.

Legal Basis – Performance of a Contract

Information collected when you use ABC Leisure Group maintained social media, including our websites

Activity Information Collected Used For Legal Basis
Browse websites (cookies) Please see separate cookie policy Please see separate cookie policy Legitimate interests of ABC Leisure Group to help us improve our services.
Searching for a day or holiday hire boat
  • You and your crews details
  • Start Marina
  • Arrival and Departure Days
  • Boat Required
  • Will you be bringing pets
We only request the information needed to provide availability and pricing details relating to your search while you are making a search Preparing to enter into a contract at your request.

So we can make sure we can complete the performance of the contract we require you to provide the information.

Enter a Competition When you enter a competition we will collect your name, address and contact details To enable us to administer the competition and contact you if you have won. Legitimate interests of ABC Leisure Group in running competitions and other similar promotions.
Enter a competition and giving consent to receive marketing When you enter a competition and give your consent to receive marketing we will collect your name, address and contact details Sending you direct marketing via the channels you have given consent for. Consent – Where consent is the only legal basis for processing information you have the right to withdraw consent at any time. If you do withdraw your consent we will not process the data further.
Sign up to a newsletter and/or marketing communications When you sign up to one of our newsletters or for marketing communications we will collect your name, address and contact details. Sending you direct marketing via the channels you have given consent for. Consent – Where consent is the only legal basis for processing information you have the right to withdraw consent at anytime. If you do withdraw your consent we will not process the data further.
ABC App When you download or opted for the App we will create a personalised app using:

  • Name
  • Crew details
  • Holiday date
  • Holiday location
To provide you with additional and helpful information to help you enjoy your break. Consent – Where consent is the only legal basis for processing information you have the right to withdraw consent at any time. If you do withdraw your consent we will not process the data further.

Information collected when you make a booking for a holiday/day boat hire/canoe hire/bicycle hire

Activity Information Collected Used For Legal Basis
Making a booking When you make a booking we will need the following information as a minimum:

  • Your Name
  • Postal Address
  • Email Address
  • Telephones Number(s)
  • Age
  • Crew Details
  • Arrival and Departure Dates
  • Marina start location
  • Pet details
  • Financial details for payment
The information we collect is the minimum required to enable us to provide you with the booking and comply with the legislative / navigation authority rules. We will not be able to make the booking without this information. Performance of a Contract
Holiday History History of your past breaks for you and your party. We will keep a record of the holidays taken by you and your crew. This will enable us to offer you relevant services and product recommendations as well as allowing you your loyalty discount. This information will only be kept for 7 years. Legitimate interest of ABC Leisure Group to continue to offer better customer service; to offer loyalty discounts and allow you to rebook quicker in the future.
Crew Details We are required to collect details of your crew to comply with boat licencing requirements. Information required includes:

  • Name and address of your crew
  • Ages of your crew
This information is required to comply with the rules of providing the holiday and the safety of your crew. Performance of contract and health safety / best practise and to comply with navigation authority rules relating to hire boat licenses

Information collected while you are on your break

Activity Information Collected Used For Legal Basis
Check In  When you arrive we will re-confirm your crew detail, collect a mobile phone number(s) for contact during your break, one person (usually the booker) will be designated captain and one designated crew member. This information is required to comply with the rules of providing the holiday and the safety of your crew. Performance of contract and health safety / best practise.
Security on site Where installed CCTV is used across the marina to ensure guest and employee safety.

Where necessary the footage may also be shared with the authorities for law enforcement purposes.

The legitimate interests of ABC Leisure Group to ensure the safety of guests, visitors and employees.

To defend our legal rights and assist with law enforcement.

Contact while you are on a break We may need to contact you while you are away from the marina. This could be for emergency purposes, to update you on navigation changes or if we receive complaints from members of the public.  The information we will collect will be:

  • Your name
  • Crews names
  • Mobile telephone number(s)
We will let you know if you cannot complete your intended journey or if we receive a complaint about your conduct.

You may contact us in case of an emergency which we will respond to.

Performance of contract and to ensure the safety of guests, and employees.
Contacting the  admin / booking office / marina If you contact the admin or booking office the minimum information we will collect is:

  • Name
  • Booking reference
  • Contact details
  • Nature of enquiry
The information is used to resolve your query or enquiry and to resolve any complaints. The legitimate interests of ABC Leisure Group to provide customer services and appropriate responses to your query.
Incident during your break If there is an incident while you are on a break we will need to investigate and may collect:

  • Names of party on board
  • Names of any witnesses
  • Contact details
To understand the root cause of any incidents to allow us to resolve any issue.

We may pass these details to authorities or insurance companies

The legitimate interests of ABC Leisure Group and to protect our legal rights.

Post Break

Activity Information Collected Used For Legal Basis
Completing the customer service questionnaire Once your break is complete we may send you a customer service questionnaire using the email address collected as part of the booking process via a third party. The third party will not use your details for anything else. We collect this so that we can provide feedback to the relevant departments about the service we have provided. The Legitimate Interest of ABCLG in monitoring our service levels to ensure guests have a trouble free and relaxing break.
Send future holiday brochures We may use your booking details to send you future holiday brochures. To send you future brochures to enable you to book future holidays The Legitimate Interest of ABCLG to inform previous guests of holiday availability and any early booking discounts.

Other Business Activities

Activity Information Collected Used For Legal Basis
 Mooring with us If you moor with us you will need to complete a mooring agreement and we will collect the following date:

  • Name
  • Address
  • Postcode
  • Email
  • Telephone Number(s)
  • Boat Name and length
  • CRT number
  • Insurance Details
  • Boat Safety Certificate details
The information we collect is the minimum required to enable us to provide you with a mooring and comply with the legislative / navigation authority rules. We will not be able to provide a mooring without this information. Performance of a Contract.
Mooring Newsletter We will send you a newsletter twice a year using your email address or postal address. We may also contact you occasionally to tell you about things which may impact upon your mooring. This is to keep you informed of any developments which may impact upon your moorings, for example on planned works, or reminders of rules contained within the mooring agreements. We will also let you know of any current offers available in relation to your boat and offer advice dependent on the season. The legitimate Interests of ABC Leisure Group to provide customer services and ensure ongoing compliance with the mooring rules.
Canal Boat Club Member In order to administer your membership we hold the following data:

  • Name
  • Address
  • Email
  • Membership Number
  • Telephone Number(s)
  • RCI Number
The information is used to manage and administer your membership of Canal Boat Club, including exchanges with other resorts. ABC engage Abacus Limited as a data processor to administer the club. Abacus Limited match the security measures of ABC as the data controller. Performance of a Contract
Direct Debit ABCLG are a sponsored direct debit originator. We offer direct debit payments for holidays, Canal Boat Club Membership and Moorings. We hold the following data:

  • Name
  • Bank
  • Sort Code
  • Account Number
To enable ABCLG to collect funds to provide the relevant service under the terms of the direct debit guarantee. Consent – Where consent is the only legal basis for processing information you have the right to withdraw consent at any time. If you do withdraw your consent we will not process the data further.
Boat Building If you enter into a construction agreement to have a boat built we will hold the following data:

  • Name
  • Company Name (where applicable)
  • Address
  • VAT Number
The information we collect is the minimum required to enable us to provide you with a new boat. We will not be able to provide a mooring without this information. Performance of a contract
Management Agreement If you want ABC to manage your boat we will collect the following information as a minimum:

  • Name
  • Company Name (where applicable)
  • Address
  • VAT Number
The information we collect is the minimum required to enable us to manage the boat on your behalf. Performance of a contract
Boat Maintenance Other than minor repairs which will be processed as a till sale we may collect the following data:

  • Name
  • Address
  • Email
  • Phone number(s)
  • Boat Name and length
The data collected will enable us to raise an invoice to you rather than issue a till receipt. Performance of a contract
Registered Dealer in Controlled Oils (RDCO) To enable us to sell you red diesel we will collect as a minimum:

  • Your name
  • Boat Name or vehicle registration
  • Address
The data we collect enables us to comply with legislative requirements of a registered dealer in controlled oils Performance of a contract.
Brokerage In order to buy or sell a boat through our brokerage operation we will collect as a minimum:

  • Name
  • Address
  • Email
  • Telephone Number(s)
  • Proof of Ownership
  • Proof of identity
  • Relevant Finance details
The data we hold allows us to act as a broker for the sale or purchase of a second hand craft Performance of a contract.
Third party incidents If there is an incident while you are on a break we will need to investigate and may collect:

  • Names of party on board
  • Names of any witnesses
  • Contact details
To understand the root cause of any incidents to allow us to resolve any issue.

We may pass these details to authorities or insurance companies

The legitimate interests of ABC Leisure Group and to protect our legal rights.

Third Party Data

Activity Information Collected Used For Legal Basis
Catalink If you request a brochure from Catalink they will send us:

  • Email Address
  • Name
  • Postal Address
Sending the brochure you have requested Consent – Where consent is the only legal basis for processing information you have
Hoseasons Hoseasons take bookings on behalf of ABC Leisure Group. They will send us:

  • Your Name
  • Postal Address
  • Email Address
  • Telephones Number(s)
  • Age
  • Crew Details
  • Arrival and Departure Dates
  • Marina start location
  • Pet details
The information we collect is the minimum required to enable us to provide you with the booking and comply with the legislative / navigation authority rules. We will not be able to make the booking without this information. Performance of a Contract
Other Agents such as Airbnb Agents take booking on behalf of ABC Leisure Group. They will send us:

  • Your Name
  • Postal Address
  • Email Address
  • Telephones Number(s)
  • Age
  • Crew Details
  • Arrival and Departure Dates
  • Marina start location
  • Pet details
The information we collect is the minimum required to enable us to provide you with the booking and comply with the legislative / navigation authority rules. We will not be able to make the booking without this information. Performance of a Contract

Where ABC Leisure Group’s legal basis for processing is legitimate interests, you have a right to object to ABC Leisure Group’s use of this information. If you want to object, contact us by email; info@abclg.com or in writing; Customer Services, ABC Leisure Group Limited, Lowesmoor Wharf, Worcester, WR1 2RS

Marketing

We would like to keep in touch so that we can make you aware of new offers, discounts and developments. We may send you information by post.  You always have the option to withdraw consent.

If you have granted consent to receive marketing communications by email, are a customer of ours or have previously asked for information about our breaks, products or services, we may also send you related marketing communication by email. We will, in every marketing email, give you the opportunity to unsubscribe from our mailing altogether.

We do not provide your personal information to external organisations (i.e. outside of ABCLG).

At any time if you do not want your information used for direct marketing purposes or if you do not want to receive marketing emails from us , please either follow the unsubscribe link in one of the marketing emails or call 0330 333 0590 (oversees +44 1905 610660). Please be aware that if you have a break booked we will send you service related emails, even if you have unsubscribed from marketing emails, as this is important information you will need for your break.

Who do we share this information with?

Our Suppliers. We may share your personal information with our suppliers. This includes agents who have taken your booking as a data processor for ABCLG, IT Services, the owner of the boats we manage, the operator of the marina your break will take place from, marketing and communications. They will only use the information to provide a service to us (such as facilitating your booking), in relation to any feedback or complaint you may have. They will only be given the information they need. We keep control of your data and our suppliers must act in accordance with our instructions. Some of our suppliers may be based abroad. We will only share data with permitted countries including the US (only when there is a Privacy shied or equivalent in place).

Legal requirements. It could be that we have to disclose your personal information by law if a court, police officer /. Other law enforcement agency has requested it in the appropriate way.

Insurance: We may disclose your personal information to our insurance providers in the case of any accident or incident to assist in the claim.

How long do we keep your information?

 Your personal information will only be held for as long as is necessary to provide services to you unless we need to for a longer period of time – for example where there is a legal / statutory obligation to retain information, or if our insurers require us to keep information for certain periods of time.

If there is a possibility that you may have a legal claim against us, for example if you had an accident, we will then hold the information for the statutory limitation period associated with such legal claims.

Security

ABCLG are committed to keeping your data secure. This will be through the use of suitable physical, electronic and management procedures including locked cupboards or cabinets, restricting unaccompanied publics assess to certain offices, data encryption and electronic password protection and ensuring where hosted off site our supplier meet our protection requirements.

Should you receive communication from someone pretending to be an ABCLG employee or a fake website, please forward it to us by email to info@abclg.com or in writing to ABC Leisure Group, Lowesmoor Wharf, Worcester, WR1 2RS as soon as you can. If you have been the victim of fraud please contact the police and / or your bank in the first instance. 

How to get copies of your information

To request the details of the personal information we hold about you please write to us at Customer Services, ABC Leisure Group, Lowesmoor Wharf, Worcester, WR1 2RS or email info@abclg.com.

If your information is incorrect:

Please contact us in writing to Customer Services, ABC Leisure Group, Lowesmoor Wharf, Worcester, WR1 2RS or email info@abclg.com

Complaints

If you do not think we have processed your data as described in this notice please email info@abclg.com

If you are unhappy with our response you can refer the matter to the Information Commissioner’s Office. Further details about how to do this are on their website www.ico.org.uk.